In this post, you will get the idea to contact BSNL. Also, we have shared the different departments BSNL customer care mobile number.
We would suggest you read this completely to contact the BSNL Customer Care department without any confusion.
A short introduction of BSNL company. The full form of BSNL is Bharat Sanchar Nigam Limited. It is an Indian state-owned telecommunications company. BSNL company headquartered in New Delhi, India.
It provides mobile voice and internet services across India. The company was founded by the government of India.
BSNL company mainly divided its services into 5 parts. And, we are sharing all details regarding the same.
- LandLine
- Broadband
- GSM Postpaid/Prepaid
- WLL/CDMA
- Enterprise Services (MPLS VPN / ILL / MNS / Bulk SMS / Dark Fiber etc)
What is the BSNL Customer Care Mobile Number?
We have shared the customer care details of the BSNL company according to the department.
LandLine
Let’s start with LandLine Service:
If you have any queries or concerns related to the landline service then you have to contact on 1500 from BSNL mobile or Landline, and from other operators or landline, you may contact on 1800-345-1500 for the same.
Broadband
Do contact on the below BSNL customer care mobile number for broadband-related queries or concerns.
1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline.
GSM Postpaid/Prepaid
If you wanted to talk regarding GSM Postpaid/Prepaid service then you can call on 1503 from BSNL Mobile or LandLine.
Apart from the BSNL networks, you can contact on 1800-180-1503 about the same.
WLL/CDMA
1502 from BSNL mobile or Landline.
1800-180-1502 from other operator mobile or Landline.
Enterprise Services
Lastly, for this service, you may contact through the below channels.
Toll-Free No- 1800-425-7007
Short Code for BSNL (SMS)- 57007
SMS Other Operators- 9482157007
Email Id- ebenquiry@bsnl.co.in
Leased Line Call Centre- 1800-425-1957
How to activate DND in BSNL?
BSNL provides two categories in DND. First one is the Fully Blocked Category, in which, customers can block all commercial Calls/SMS.
Another one is, Partially Blocked Category. In which, you can stop commercial Calls/SMS except for SMS from one of the opted preferences.
You can simply activate BSNL DND via call or SMS. You can either call on this number 1909 or SMS to 1909 regarding the same.
BSNL Grievance (Customer Complaint)
BSNL has a well structured and multilayered Customer Grievances Redressal system. In this starting phase, if you need any help or support then you can refer to the below table.
Basic Services including Broadband Services
1800-345-1500 or 1500
Broadband and Internet Services
1800-345-1504 or 1504
MPLS and other Data Services
CDMA & WiMAX Services
1800-180-1502 or 1502
GSM Mobile Services
1800-180-1503 or 1503
Blackberry Services
1800-180-1505 or 1505
If you will not get a satisfactory response then you can click on the below button.
It will redirect you to the BSNL customer care portal. And, you can submit your complaint through a web form regarding the same. (Facilities for Unregistered Users)
Click here to register a complaint about wireline connections and you can track the complaint here. (For Registered Users)
If you want to register any complaint about Wireless connections then click here. (Facilities for Unregistered Users)
Still having an issue, or did not get a satisfactory response from the BSNL customer care mobile number?
Please do not worry, we are sharing PG Appellate Authority details.
You can check the below table and contact them as per your area.
Andaman And Nicobar
V. Jagadeesan, CGM
O/o CGMT, A and N Circle, Port Blair
cgm_an@bsnl.co.in
03192-233800
Andhra Pradesh
Shri L.S.ROPIA, PGM CFA
O/o CGMT, A and N Circle, Port Blair
cgm_an@bsnl.co.in
03192-233800
Assam
Kishor Kumar, GM (HR & Admn)
O/o CGMT, Assam Telecom Circle, Guwahati- 781001
gmadmin_assam@bsnl.co.in
0361-2736394
Bihar
Shri M. S. Dhaker, GM (NWO-CFA)
5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001
gmo_bihar@bsnl.co.in
0612-2239938
Chhattisgarh
Kulranjan Kujur, GM (CFA)
O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh
pg_cgappeal@bsnl.co.in
0771-2229300
Chennai
Smt. V. MALINI, PGM (CFA)
O/o CGMT, Chennai Telecom Distt., Chennai
agmpgchtd@gmail.com
044-26411300
Gujarat
Shri D P Parihar, PGM (NWO-CFA)
7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad- 380006
gmnwocfa@gmail.com
079-26481366
Himachal Pradesh
Sh Rajinder Kumar
O/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 171009
app_auth_hp@bsnl.co.in
0177-2622949
Calcutta
S N Banerjee, GM (S&M)
O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001
gmsmctd@bsnl.co.in
033-22438000
Haryana
Mahesh Chand Meena, GM (CFA)
O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001
gm_cfa_har@bsnl.co.in
0171-2602700
Jharkhand
Smt. Geeta Banerjee, PGM (CFA)
O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi– 835217
gmcfajkd@gmail.com
0651-2208800
Jammu and Kashmir
Shri Ravindra Kumar LL & BB, GM (CFA)
O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu
gmcfajk@gmail.com
0191-2477222
Jammu and Kashmir
M. K. Yadav [Mobile], GM (CM)
4th Floor, Trikuta Nagar Exchange Building, Jammu
gmnwpcmjk@gmail.com
0191-2477789
Kerala
Sri. Sathesh .R, GM (HR & Admn)
O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram- 695033
gmhrkerala@gmail.com
0471-2306600
Karnataka
Sri Janardhan Rao, PGM (NWO-CFA), Karnataka
Area of Jurisdiction–Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru- 560008
gmop_ktk@bsnl.co.in
080-25362244
Karnataka
Shri C A Reddy, GM (NWO-CM)
Area of Jurisdiction –Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008
appellate_msktk@bsnl.co.in
080-25555111
Karnataka
Shri Vinod Kumar Gupta GM (HR&Admin)
Area of Jurisdiction–Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001
gmhrabgtd@gmail.com
080-22865300
Maharashtra
Sandeep Sawarkar, PGM (CFA)
2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai– 400054
pgmd_mah@bsnl.co.in
022-49780502
Madhya Pradesh
Neeraj Khare, PGM (NWO-CFA)
O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal
gm_regulation@bsnl.co.in
0755-2570700
North East I
Ms. D.Giri, PGM (HR)
O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong – 1.
gmcmtso.ne1@gmail.com
0364-2222100
North East II
Shri BABU Ram, GM (S & M)
O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur
03862-234470
Odisha
Manoj Kumar Patel, GM (CFA)
O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009
gmcfaor@gmail.com
0674-2535399
Punjab
Sandeep Khullar, PGM (CFA)
O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh
pg_appellate_pb@bsnl.co.in
0172-2604747
Rajasthan
R P Sharma, PGM (NWO-CFA)
O/o CGMT, Rajasthan Circle, Jaipur
pg_appellate_raj@bsnl.co.in
0141-2365050
Tamilnadu
T. PONKODI , PGM (NWO-CFA)
O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai- 600006
gmo_tn@bsnl.co.in
044-28293914
UP East
Neeraj Verma, PGM (OP)
O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow
gmnwocfa_upe@bsnl.co.in
0522-2621200
UP West
Sh A K Srivastava, GM (HR)
O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar
gmhrupw@bsnl.co.in
0121-2600786
Uttarakhand
B. S. Rauthan, DGM (NWO-CFA)
O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun- 248001
pg_ual@bsnl.co.in
0135-2714100
West Bengal
Smt. Pranati Das, GM (OP & MIS)
O/o CGM, West Bengal Telecom Circle, BSNL
gmhrwbtc@gmail.com
033-22100068
BSNL provides facility to their customer to book grievances online.
You can click here to book your grievance. Also, customers can write to CMD BSNL by e-mail at cmdcomplaints@bsnl.co.in
Apart from this, you can also check the details over the official website of BSNL. You will be redirected after clicking here on the required page.
People Ask For
How do I get the BSNL broadband connection?
There is two way to get the BSNL broadband connection, online and offline.
You will get the form to submit the details on the BSNL website.
Also, you can register online at the BSNL website by filling a simple form. Click Here for an online BSNL broadband connection form.
How do I get the BSNL new connection via SMS?
SMS the following code to 54141 (From BSNL mobile) / 9400054141 (For All Other operators like Airtel, Vodafone, Aircel, Tata, Reliance, etc)
LLSTD CODE for Land Line BBSTD CODE for BroadBand
LL+ BBSTD CODE for Landline and Broadband WIMAXSTD CODE for WiMAX
OTHERS * STD CODE for any other like EVDO, 3G Data Card, etc.
(STD CODE OF THE AREA WHERE SERVICE IS DESIRED Eg. STD code of Pune is 020)
How can I know my BSNL plan?
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