As we all know, CitiBank Customer Care has a separate department for each process.
Please read this complete article and you will get the idea to contact the CitiBank Customer Care team.
CitiBank provides three ways to contact its customer care team. An helpline number, Chat support, and email address.
CitiBank Customer Care Number For Emergency Services
- Unfortunately, if you have lost your Citibank Bank Debit/Credit Card.
- If your Citibank Bank ATM/Debit Card stuck in the card slot of an ATM.
- Do contact on the above number, if you receive an alert regarding a transaction that you did not make.
- In case, the money is not dispensed, after using an ATM to withdraw cash.
CitiBank Customer Care Number For Normal Queries
Apart from the above points, if you have any queries or concerns related to CitiBank Bank Credit Cards, CitiBanking, Suvidha, Loans, Citi Priority, and Business Preferred then you have to contact on 1860-210-2484 (Local call charges apply)
In addition, NRI customers have to contact on +91-22-4955-2484.
Operational between 09:00 AM – 07:00 PM (Monday – Saturday) except on national holidays.
CitiBank Customer Care toll-free number IVR Guide?
How To Check CitiBank Account Balance?
To check the CitiBank account balance, there are many options available.
You can simply call on this number 1860-210-2484 and ask for the account balance.
The CitiBank customer care executive will let you know the account balance, post verification.
Internet Banking By CitiBank:
If you are registered with CitiBanking service then you can get the e-statement. The account statement will be sent to your registered email address.
However, you can call on this number 1860-210-2484 to register yourself with CitiBanking service.
SMS Banking By CitiBank:
You can use this service from your registered mobile number.
If you wish to check the account balance via SMS then you need to SMS, BAL Last four digits of the debit card, and send it to 52484 or 9880752484.
Apart from these, you can know the account balance through the passbook statement and ATM.
Mobile Banking By CitiBank:
CitiBank IN is a user friendly, safe, and secure application operated by CitiBank.
Through this application, you can manage many things, and also you can check your account balance.
This application is available for IOS or Android.
CitiBank Live Chat & Ask Me service
In addition, Citibank provides virtual assistance, where the customer can get their answers for normal questions.
For general product and service related queries, you can use virtual assistance.
It helps to get rid of call or email hassles for normal queries.
You can also contact the CitiBank customer care executive through live chat.
The CitiBank provides chat support for only 09:00 AM to 06:00 PM.
CitiBank Customer Care Email
You can contact CitiBank customer care through email as well.
Firstly, login into the CitiBank online platform and then go to the quick link option.
After that, click on the query and then compose an email regarding your query/concern and submit.
This facility is only available who registered themselves for online banking.
You will get the revert via Call/Email regarding your query/concern.
We would suggest you keep your documents with you, during the call.
In case, if you have not registered with CitiBank online banking services.
Do click here and register for the same. It’s safe, simple, and secure.
You can also drop an email on email@example.com. This is only for document processing for credit cards or bank accounts.
CitiBank Complaint Handling Policy
The motto of Citibank is to handle their customer’s complaints/concerns timely and effectively.
CitiBank provides 5 levels for complaints/concerns to enhance the customer experience.
Citibank committed to its best customer experience.
If you have any problem then you can reach via CitiBank toll-free number, ask me, through email, and letter submission.
You can submit the letter through CitiBank online inbox, Interaction at branch banking, Citi managed social media or you can escalate the issue to CitiBank seniors.
The customer will get the response for the same within 4 working days, after submitting the complaint.
In this, if the customer is not satisfied with the response which he or she gets from the above channel then the customer can drop an email to the head of customer care at firstname.lastname@example.org.
The revert TAT (response time) is 2 working days if you drop an email to the head of customer care.
- In case, if your issue will not resolve after contacting the head of customer care. The CitiBank asks you to write to the principal nodal officers through a Webform on the Citibank website.
You will get the response within 2 working days.
- Besides, customers can call CitiBank at the Toll-Free Number 1800-266-2400 (India Toll-free) / 022-49552400 between 10:00 AM to 06:00 PM IST (Monday to Saturday) except on national holidays.
Still, you are dissatisfied, after reaching Level 3. Certainly, you can write to senior management.
- Country Head, Global Consumer Group > Click Here
- Credit Cards & Personal Loans Head > Click Here
- Retail Banking & NRI Business Head > Click Here
- Head Of Home Loans > Click Here
- Complete List Of Senior Management > Click Here
You will get the response within 2 working days, after submitting the complaint.
Now, comes to the RBI guidelines, if you do not receive the proper response or the bank rejects the complaint or if the reply is not received within one month.
We would suggest you visit the banking ombudsman page. Also, you can refer the same through http://www.rbi.org.in
CitiBank Worldwide Phone Number List
CitiBank Mailing Address
Citibank also provides a mailing address, if you have a query or complaint, you can write to Citibank at:
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600002
Citibank N.A., Mail Room, ACROPOLIS,
9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600004
Is CitiBank having Social media accounts?
Yes! CitiBank is active on Twitter, Instagram, YouTube, and Facebook.
Below, we have attached CitiBank social accounts handle buttons.
You can easily connect with CitiBank social accounts, after clicking on the below buttons.
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