CitiBank Customer Care


As we all know, CitiBank Customer Care has a separate department for each process. 

Please read this complete article and you will get the idea to contact the CitiBank Customer Care team.

CitiBank provides three ways to contact its customer care team. An helpline number, Chat support, and email address.

CitiBank Customer Care Number For Emergency Services

You have to contact on 1800-267-2425 (CitiBank Customer Care Toll-Free Number) or +91-22-4955-2425 (local dialing) to report an issue or block your card in any of the below following scenarios:

  • Unfortunately, if you have lost your Citibank Bank Debit/Credit Card.
  • If your Citibank Bank ATM/Debit Card stuck in the card slot of an ATM.
  • Do contact on the above number, if you receive an alert regarding a transaction that you did not make.
  • In case, the money is not dispensed, after using an ATM to withdraw cash.

CitiBank Customer Care Number For Normal Queries

Apart from the above points, if you have any queries or concerns related to CitiBank Bank Credit Cards, CitiBanking, Suvidha, Loans, Citi Priority, and Business Preferred then you have to contact on 1860-210-2484 (Local call charges apply)

In addition, NRI customers have to contact on +91-22-4955-2484.

Operational between 09:00 AM – 07:00 PM (Monday – Saturday) except on national holidays.

CitiBank Customer Care toll-free number IVR Guide?

Contacting via IVR is not an easy process and especially if we are in a hurry. 

Please do not worry, CitiBank provides its IVR guide for the same. 

Do click here to download or view the IVR guide.

How To Check CitiBank Account Balance?

To check the CitiBank account balance, there are many options available. 

You can simply call on this number 1860-210-2484 and ask for the account balance. 

The CitiBank customer care executive will let you know the account balance, post verification.

Internet Banking By CitiBank:

If you are registered with CitiBanking service then you can get the e-statement. The account statement will be sent to your registered email address.

However, you can call on this number 1860-210-2484 to register yourself with CitiBanking service.

SMS Banking By CitiBank:

You can use this service from your registered mobile number.

If you wish to check the account balance via SMS then you need to SMS, BAL Last four digits of the debit card, and send it to 52484 or 9880752484.

Apart from these, you can know the account balance through the passbook statement and ATM.

Mobile Banking By CitiBank:

CitiBank IN is a user friendly, safe, and secure application operated by CitiBank. 

Through this application, you can manage many things, and also you can check your account balance. 

This application is available for IOS or Android.

CitiBank Live Chat & Ask Me service

In addition, Citibank provides virtual assistance, where the customer can get their answers for normal questions.

For general product and service related queries, you can use virtual assistance.

It helps to get rid of call or email hassles for normal queries.

You can also contact the CitiBank customer care executive through live chat.

The CitiBank provides chat support for only 09:00 AM to 06:00 PM.

CitiBank Customer Care Email

You can contact CitiBank customer care through email as well.

Firstly, login into the CitiBank online platform and then go to the quick link option.

After that, click on the query and then compose an email regarding your query/concern and submit.

This facility is only available who registered themselves for online banking.

You will get the revert via Call/Email regarding your query/concern.

We would suggest you keep your documents with you, during the call.

In case, if you have not registered with CitiBank online banking services.

Do click here and register for the same. It’s safe, simple, and secure.

You can also drop an email on This is only for document processing for credit cards or bank accounts.

CitiBank Complaint Handling Policy

The motto of Citibank is to handle their customer’s complaints/concerns timely and effectively. 

CitiBank provides 5 levels for complaints/concerns to enhance the customer experience.

Level 1:

Citibank committed to its best customer experience.

If you have any problem then you can reach via CitiBank toll-free number, ask me, through email, and letter submission.

You can submit the letter through CitiBank online inbox, Interaction at branch banking, Citi managed social media or you can escalate the issue to CitiBank seniors.

The customer will get the response for the same within 4 working days, after submitting the complaint.

Level 2:

In this, if the customer is not satisfied with the response which he or she gets from the above channel then the customer can drop an email to the head of customer care at

The revert TAT (response time) is 2 working days if you drop an email to the head of customer care.

Level 3:

  1. In case, if your issue will not resolve after contacting the head of customer care. The CitiBank asks you to write to the principal nodal officers through a Webform on the Citibank website.
    You will get the response within 2 working days.
  2. Besides, customers can call CitiBank at the Toll-Free Number 1800-266-2400 (India Toll-free) / 022-49552400 between 10:00 AM to 06:00 PM IST (Monday to Saturday) except on national holidays.

Level 4:

Still, you are dissatisfied, after reaching Level 3. Certainly, you can write to senior management.

You will get the response within 2 working days, after submitting the complaint.

Level 5:

Now, comes to the RBI guidelines, if you do not receive the proper response or the bank rejects the complaint or if the reply is not received within one month.

We would suggest you visit the banking ombudsman page. Also, you can refer the same through

CitiBank Worldwide Phone Number List












Local Call

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CitiBank Mailing Address

Citibank also provides a mailing address, if you have a query or complaint, you can write to Citibank at:

Ordinary Post

Citibank N.A.,

P.O. Box No. 4830,

Anna Salai Post Office,

Chennai – 600002

Registered Post

Citibank N.A., Mail Room, ACROPOLIS,

9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai,

Mylapore, Chennai – 600004

CitiBank Worldwide Phone Number List

Below, we have shared CitiBank worldwide phone number list. Click here to check the IVR Guide for the below numbers.



1-866-703-2462 (Pre Account Opening)

Toll-Free (Post Account Opening)

800-101-2342 (Pre-Account Opening)

0800-032-2484 UK
00-800-2484 2484 Europe
0808-101-7384 (Pre Account Opening)

8000-172-122 (Pre Account Opening)
800-035703463 (Post Account Opening)

1866-703-2462 (Pre Account Opening) for pre account opening.

Is CitiBank having Social media accounts?

Yes! CitiBank is active on Twitter, Instagram, YouTube, and Facebook. 

Below, we have attached CitiBank social accounts handle buttons. 

You can easily connect with CitiBank social accounts, after clicking on the below buttons.

People Ask For

What is the CitiBank Customer Care Number?

Here is the number 1860-210-2484 for normal queries

How can I block my CitiBank credit/debit card through customer care?

You can simply call on this number 1800-267-2425 or +91-22-4955-2425 (local dialing) to block the card, after verifying your details.

How to check CitiBank account balance by missed call?

As of now, missed call service is not available. However, you can call on this number 1860-210-2484 and post verification of the account, you can ask for the account balance.

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