IRCTC Customer Care Number

IRCTC-Customer-Care-Number

IRCTC provides many ways to contact its customer care team, and in this article, we will share all IRCTC Customer Care Number.

IRCTC Customer Care Numbers are 0755-66106610755-4090600. This IRCTC helpline is available in both Hindi and English language.

If you booked the ticket through IRCTC then you can drop an email on care@irctc.co.in for general information like I-tickets-e-tickets.

For cancellation e-tickets, you can drop an email on etickets@irctc.co.in or for Mumbai suburban season tickets, you have to draft an email on seasontickets@irctc.co.in

IRCTC Helpline Numbers

139 IRCTC Customer Care Number
1800-111-321 (Catering Complaint or Suggestion)
138 (Grievance Number)
1800-111-322 (Railway Police)
1323 E-catering
1800-110-139 / 0755-6698100 / 4090400 Air Ticketing
1800-110-139 / 0755–6698100 / 4090400 Tourism
+91-9717635915 Maharajas’ Express
+91-9717648718 Buddhist train

Indian Railway Helpline Number 139

Indian Railway Passengers can call or SMS on 139. This is the toll-free number which is operated by IRCTC for PNR / Cancellation / Fare Enquiry, Seat availability, Current train running position and many more.

Customer Care Details Of IRCTC SBI Cards

If you do not receive the card within 1 month from the date of application.

You have to call on the Railway SBI Card Helpline number: 0124-39021212 or 1800-180-1295 (if calling from BSNL/MTNL line)

Also, you can send an email to feedback.gesbi@ge.com or for other queries, which is related to your IRCTC SBI Card Account, kindly email at loyaltyprogram@irctc.co.in

Business Related Helpline number and IRCTC websites

In the below table, you will get the all IRCTC Customer Care Number for business related queries. Also, we have shared the email address and official website link.

Name of website E-mail Helpline number URL

Next Generation E Ticketing

I-tickets/e-tickets: care@irctc.co.in
For Cancellation E-tickets: etickets@irctc.co.in

0755-6610661, 0755-4090600
(Language: Hindi and English)

Air Ticketing

Tourism

Maharajas’ Express

Buddhist train

E-catering

N/A

1323 (Care number)

IRCTC Complaint Customer Care Team

If you have any complaint which is related to the train or station then you can submit here

Also, you can call on 139 number to lodge any complaint. This IRCTC Customer Care Number available 24/7.

Moreover, IRCTC provides a message-based service in which, you can write your complaint in a message “MADAD space your complaint” and SMS it to 139.

This is to inform you that, the PNR number is mandatory, and it helps IRCTC Complaint Team to forward your complaint to the dedicated team. 

Besides this, you need to know that you can only enter a PNR within 5 days after the boarding time.

Once the complaint will resolve then you will be notified via SMS or email. You will get the notification on your registered mobile number or email ID.

Also, you can track your complaint on the same portal. If you require any further assistance you can always send a mail to IRCTC on railmadadcris@gmail.com

Complaint On Twitter

IRCTC provides an online medium as well for complaint. You can click here to complain IRCTC.

Helpline Number And E-mail Of Indian Railway Central Control

IRCTC provides its central control number zone wise. In this below table, we have shared the contact number and email address for the same.

Contact: 9078089263 / 9701360695

Central Control

West Zone

Contact: 8287931874
Contact: 8287931875
E-mail id: controlwestzone@irctc.com

East Zone

South Zone

South Central Zone

North Zone

Indian Railway Tourism Facilitation Centres Helpline Number & Email

New Delhi

Address: Near Cloakroom, Opp to Executive Lounge, Platform No.16 New Delhi Railway Station, Ajmeri Gate, New Delhi – 110002

+011-23213197
+91-9717648888
+91-9717641764

Mumbai

Address: Main Line Station
Mumbai Central Railway Station, Mumbai, Maharashtra – 400008

+91-8433926649

Chennai

Address: Gate No.3, Main Entrance, (Opposite to SMR Room)
Chennai Central Railway Station, Park Town, Chennai – 3, Tamil Nadu

+91-9003140681
044-25332548

Kolkata

Address: Howarh Railway station (Howarh Old Complex), Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101

+91-9002040089

Agra

Address: Platform No.1, Agra Cantt. Railway Station, AGRA-282003

0562-2420111
+91-9794863639
+91-9794863641

Puri

Address: Opposite to second class waiting Hall, Besides RPF post-Puri Railway station concourse, Odisha

06752-223005
+91-9777440061

Gaya

Address: Platform No. 1, Near to SBI ATM, Opposite Bihar Tourism Office, Gaya, Bihar

+91-9771440025

Ahmedabad

Address: Platform No.1, Near Gate No.1 & Gujarat Tourism Office, Musafirkhana, Ahmedabad- 380002

+91-7922160576

Bengaluru

Address: Concourse area, Main Entrance Bangaluru City Railway Station, Bangalore – 560025, Karnataka

080-22960014
+91-9741429437
tifcsbc@irctc.com

Tirupati

Address: Platform No.1, Besides Main Entrance, Tirupati Railway Station, Andhra Pradesh

+91-9701360612
0877-2222010
Sukumar.Bandala@irctc.com
pavan.kumar@irctc.com

Mysuru

Address: Near General Booking Office Mysuru Junction, Karnataka

+91-9741421486
0821–2426001
Sukumar.Bandala@irctc.com
tifcmys@irctc.com

Thiruvananthapuram

Address: Near Booking Office, 2nd Entry, Trivandrum Central Railway Station, Powerhouse Road, Thiruvananthapuram – 695036, Kerala

+91-471-2462250
+91-9567863245
tourismtvc@irctc.com

Kozhikode

Address: Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala

+91-495-2701510
9746743047
tifcclt@irctc.com

Madurai

Address: Platform No. 1, Near Food Plaza Kozhikode Railway Station, Kozhikode- 673001, Kerala

+91-495-2701510
9746743047
tifcclt@irctc.com

Hubli

Address: IRCTC area office, Near booking office, Hubli Railway Station, Hubli- 580023

9741421088

Vijayawada

Address: Platform No.1, Beside Main Entrance, Vijayawada Railway Station, Andhra Pradesh

0866-2572280
8374000783 
9701360634 
ch.balaji@irctc.com

Secunderabad

Address: Platform No.10, Beside SBI Credit Card Counter, Secunderabad Railway Station, Telangana

040-27800580
9701360690

Begumpet

Address: Tourism Plaza (Paryatak Bhavan, Hyderabad) TIFC, GF-14, Ground Floor, Tourism Plaza, Greenlands, Begumpet, Hyderabad-500016

+91-9701360698
040-23400606

Pune

Address: IRCTC Regional office,1st Floor, Retiring Room No 1, Above Station Manager, Office, Pune Railway Station, Pune, Maharashtra – 411001

+91-9503057202

Indore

Address: Platform No. 1, Opp PRO office, Indore Railway Station, Indore, Madhya Pradesh – 452001

+91-9630098913

Jabalpur

Address: Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station, Madhya Pradesh – 482001

+91-7898970238
0761-4010702

Vishakhapatnam

Address: Visakhapatnam Railway Station, Platform No.1, Besides APTDC Counter, Visakhapatnam-530004

9078089263
9701360695
cknath@irctc.com
vy.prasad@irctc.com

Corporate Office Details

Corporate Office

Central Control Number (Catering Services)

Internet Ticketing Services/Indian Railway Conference Association Building

Indian Railway East Zone Helpline Number And Email

East Zone I & II:

Regional Office – Bhubaneshwar

  • A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023
  • Tel No. : 0674-2303657, 0674-2303658
  • Fax No: 0674-2301853

Regional Office – Patna

Regional Office – Guwahati

  • 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
  • Tel. No. 0361-2737123
  • Fax No. 0361-2367122

Rail Neer Plant Danapur

Indian Railway North Zone Helpline Number And Email

North Zone

Rail Neer Plant Nangloi

  • Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
  • Tel. No. 011-65152575, 011-25949774
  • Fax No. 011-25949773

Regional Office – Lucknow

  • Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
  • Tel. No. 0522-2305522
  • Fax No. 0522-2305533

Regional Office – Jaipur

  • 708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016
  • Tel. No. 0141-4020194, 0141-4020198
  • Fax No. 0141-4020193

Regional Office – Chandigarh

Rail Neer Plant, Nangloi

Rail Neer Plant, Hapur

Rail Neer Plant, Amethi

Indian Railway South Zone Helpline Number And Email

South Zone

Regional office – Bangalore

  • No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore– 560010
  • Tel. No. 080 23123877
  • Fax No. 080 23123877
  • Email Id: rosbc@irctc.com

Regional Office – Ernakulam

Rail Neer Plant, Palur

  • Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu
  • Tel. No. 044 27437007
  • Email Id: railneerpalur@irctc.com

Rail Neer Plant, Palur

Rail Neer Plant, Parassala

Indian Railway South Central Zone Helpline Number And Email

South Central Zone

Rail Neer Plant, Bilaspur

Indian Railway West Zone Helpline Number And Email

West Zone office

West Regional Office – Bhopal

  • 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
  • Tel. No. 0755-2577011, 0755-4285226
  • Fax No. 0755–4057982

West Regional Office – Ahmedabad

  • 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road, Ahmedabad-380009.
  • Tel. No. 079-26582673/75
  • Fax No. 079-26580735

Rail Neer Plant Mandideep, Bhopal

Rail Neer Plant Sanand, Ahmedabad

Rail Neer Plant, Ambernath

Rail Neer Plant, Nagpur

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